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What is Great Customer Service - Our Customers tell us!

Posted on July 27, 2012 by Calliope There have been 0 comments

4) Great Customer service takes care of problems! See what our customers say –

I really appreciate you taking care of this; because of you excellent customer service I am saving your website to order all my future keepsake gifts from your company. Johanna S.

Hi there,

That's fine - I totally understand! I've ordered from Calliope 6 or 7 times now, and everything has always been of superior quality. And the customer service is great!

The order information is below. Let me know if you need anything else from me.

Thank you,
Amanda
Thank you for the response. Things like this happen. I would like another if possible.

Thanks,
Guy
I thought I would write back to tell you how much I did appreciate Will's help. He wrote me an e-mail very quickly after I sent a worried sounding one and within an hour had called as well. I have purchased quite a few ornaments online lately and am extremely impressed with how concerned he was about my purchase. I will make sure to become a frequent customer with your company thanks to your great customer service.

Thank you again! Christina S.
Merrry Christmas! I've been shopping with you for several years now, so I'll be back again you can be sure. Keep up the great work!

Rachel O.
Great thank you so much, and thank you Will for your help as well! Hope you all have a very Merry Christmas! Marby
I just wanted to let you know I rec'd my corrected ornament today and I appreciate your speedy shipment and great customer service. I will be returning again and telling others about your site.

Thanks, Amanda S.
Hi Will,

I typed in the tracking number you provided in your e-mail into the usps.com tracking system and it says "Your item was delivered at 3:08 PM on December 15, 2008 in MIDLAND, MI 48642" I then called my mom to check and she said it was the first of my packages to be delivered. So I guess the progress was just never updated the way it should have and I have nothing to worry about! Thank you for doing such a wonderful job to ensure that my order was taken care of correctly.

Have a Merry Christmas and thank you again!

Christina

Thank you Stephanie! The mailman just knocked on the door with the ornament. It is beautiful!
I appreciate you sending a replacement. I have no idea where the original one disappeared to!

I just wanted to let you know that I received it. Thanks and have a Merry Christmas!
Hi Stephanie! Sorry, I should have included more information in my email since the order is under my married name. Below are all the details from the order. That is very nice of you to replace the lost ornaments! I ordered a couple ornaments from you last year and can't wait to add to my collection! Your ornaments are great! Dana
I just wasn't sure about the whole order process
Thank you very much for your help and speedy response
I look forward to receiving the ornaments
Thanks
Emma
Stephanie,
Thank you so much for the follow up and for letting me know that you did receive the box back - I was really worried that it was lost in never never land.

Congratulations on the engagement of your daughter - what an exciting time for the entire family. I cannot believe everything you had to do in 24 hours - amazing considering you probably hadn't had a day off in months.

Best wishes for a safe and happy new year and thank you for everything. You are the best!
Kelly
Hi Stephanie. Thank you for researching it. Yea i have no idea why i did that! I actually placed an order yesterday because i wanted to get an ornament for my daughter's god mom for christmas (i really do love your ornaments!) and added a new Reindeer ornament to it to so no worries. Thank you for getting back to me so quickly, i really appreciate it.
Jessica
This is a very meaningful year and thought it went out wrong. THANK YOU
SO MUCH! 2008 is PERFECT.

Happiest of holidays to you and the staff and will be your customer in
the future.

Dolores
Dear Stephanie -

Thanks so much for your efforts, I really do appreciate it. I worked on the damaged ornament to make it presentable so I have something to give the family before they leave. I touched up the face with a black Sharpie and made a hanging loop from a thin piece of copper wire. I inserted it into the open slit from the original hanger and used a ton of Gorilla Glue to hold it in place. I can't do anything about the other issues but I'm sure they will appreciate it and I will give them the replacement when they return.

I love your ornaments, this is the third year I have given them as presents and everyone loves them. I never have time to put up my own tree, maybe next year.

Have a fantastic holiday.

Michele
Hi Stephanie,
Thank you for your fast response to my email! I have been meaning to respond for a while and then I got your check in the mail last night, which prompted me to write. I appreciate the refund and, more importantly, your concern for your customers. I understand that mistakes are bound to happen and it sounds like that is what may have happened with my order. I am glad you have taken my concerns seriously and it is nice to have clarification from you. Thank you for such great customer service and I look forward to doing business with you again!
Sincerely,
Sarah H.
Thanks for your fast response. My order # is: 7251. I appreciate your help. No worries if it doesn't come by Friday; I'll just explain. On ones perfect, it's totally understandable. Thanks again and I'll be sure to forward your site to all my friends receiving the ornademts. The fact that your customer service is so personalized is awesome!

Happy Holidays! Jamie P.
Stephanie,

I have found it! It is at the post office! I should have known, the mail in Chicago is terrible! Thank you so much for your help. I am picking up my package after work today! Can't wait to see the ornaments!!

Thanks again,

Kelsie G.

It's ok! I figured that's probably what happened!! Can you please send it to my home address this time? I didn't realize that when I sent it to my husband's work that there was a chance someone else would open it!! Thankfully he intercepted it ... but I was hoping to change the shipping since it's going out today!! Thank you so much. We absolutely love the one we received!! And it arrived super fast!! Thank you again and I look forward to receiving the other two!

Rachel
Thanks Stephanie, I now realize what you mean by your system didn't take the apostrophe that I typed in my order to you. Thanks for catching that and adding it on the ornament and the full date of our wedding day. Rosie ;o)
Thank you so much. I really appreciate your prompt response and great
customer service.

Thanks,
Sara Paone

Thanks so much! You saved me from a potentially embarrassing Christmas present :) Laurie A.

"Laughter is sunshine; it chases winter from the human face" Victor Hugo

I received the replacement ornament today. Thank you so much. Your customer
service is excellent.
Mary

Thanks so much for your help, means alot, we had two ornaments broken by our three year
old at christmas, the important ones!
THANKS AGAIN
GILLIAN S.


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