1. How many letters can fit in the spaces?

We've personalized each ornament with fictional names to show you how the ornament will look when it's personalized and also to give you an idea of the length of a name or phrase that will fit in the designated space.

2. Will the ink rub off?  Are there special care instructions?

The ink will not rub off. We use permanent ink markers to write the names, year, and inscription. We only use black ink as it is the most permanent.

These ornaments are made of a mixture of flour, salt, and water with coloring added into the dough mixture. They are quite durable and will last for years if stored in a dry place.  We recommend placing dough ornaments  in a zip lock baggie and storing them somewhere inside the home.  Please don't store them in the attic, basement, or a garage. If an ornament does break it can usually be repaired with Elmer's Glue, and recoated with a little clear nail polish. 

3. What if a name is spelled incorrectly?

We ask you to double check the spelling of each name because the ink is permanent. If we make a spelling error we will of course replace the ornament at no charge to you. If however you have spelled a name incorrectly on the order form, we regret that we cannot accept the ornament as a return for credit.

4. What about returns?

Our goal is your complete satisfaction with the products we send you. We will personalize your ornaments to order with lettering style similar to what you see on the products shown here. If we have a question about your order, we will send you an email and wait for your response.

Because these ornaments are personalized to order, all sales are final, unless a) the ornament arrives broken, or b) we personalized the ornament with text that does not match your order as submitted.

Please notify us by email of the problem within 10 days of shipment. Place the ornament back in the shipping box and address and mail it to us using United States Postal Service first class. We will return the cost of the postage to you using the credit card number you originally gave us. We will then replace the ornament within two working days of receipt and send it back to you at no additional charge.

5. How long will it take to get my order?

Calliope Designs will ship your order within two business days of receiving it. An exception to this would be if we had a question about your order and needed to send an email to you and receive one back before we could process the order. (So please respond quickly if you hear from us!)

We use U.S. Priority Mail to ship most orders. Their service is a guaranteed 2-3 business day delivery. So, under normal circumstances, you will receive your order in 4-5 business days.

If there is any time when you would like a rush order we are able to use United Parcel Service 1 day and 2 day air shipment, and Federal Express overnight and 2 day service. Both companies are excellent and the fees for these services depend upon the weight and distance. They are approximately $25.00 for 1 day delivery and $15.00 for 2 day delivery.

6. My order's a gift. Can I ship it directly to the recipient?

Yes, you can have your ornaments shipped to you or to the recipient(s). In the case of drop shipments, shipping charges will be applied to each individual shipment.

7. I'd like to have an ornament gift wrapped and a card enclosed. Is that possible?

Yes, the charge for gift wrapping with gift enclosure is $6.00 per ornament. Depending on the size of the ornament we will use a white gift box with cotton inside, approximately 5" tall X 3 1/2" wide. Or if the ornament is larger or more three dimensional, we will use a white 4" X 4" X 4" cube box. We'll carefully wrap it with tasteful gift wrapping paper and tie it with a ribbon bow. The gift enclosure will be placed in a small envelope and attached to the outside of the gift.

8. Should I put the year on the ornament?

When you put the year on the ornament you create a collectible gift that marks the special occasion of this year. Whether it's a new baby, a wedding, an engagement or anniversary, or just a special family Christmas together, it's always fun to take out the ornaments each year and remember when you received each one.

9. Do you accept International orders?

For simplicity in calculating shipping fees, our shopping cart will accept orders that are billed and shipped to addresses in the United States and Canada. We will be delighted to accommodate international orders if you contact us via email first.