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We love to hear from our customers – especially their
happiness in getting ornaments done exactly as they wanted.
We enjoy the stories of how our ornaments are used in families
all over the United States. And, if there’s been a
problem with an order or ornament, we appreciate knowing
how our customer feels after we have resolved it. Here’s
a sampling of our customer’s comments - ALL from Christmas,
2008!
1) Our customers LOVE their ornaments!
Stephanie,
I just had to write to you! The ornament I ordered for my
mother in law arrived today and it is absolutely ADORABLE!
Thank you so much for the personal detail you put into it
and for even calling me to make sure that you were spelling
my son's name correctly! This much effort and care is so
rare in products these days, especially online shopping
and we really appreciate it and will shop with your store
again for sure and recommend it to everybody! Have a very
Merry Christmas! and thanks for making ours even more special!
Sincerely,
Diana G M
Got the ornament and absolutely LOVE IT. The pictures you
have on the
internet are so true to the real ornament which is not always
the case in
some websites. Thanks again so very much and have a very
happy holiday
season. Dolores
Hi Stephanie -
I got the ornaments in the mail today - and I love them!
You did a great job - they are even better than I anticipated.
Thanks again!
-Lisa
Thanks Stephanie. After I placed the first order, one couple
got engaged so I
ordered them an ornament. After I received that one, my
son and his girlfriend
announced their pregnancy so I ordered another ornament.
It would have been
nice if all these big events could have been covered in
one shipment.
Just wanted to let you know how cute all the ornaments are.
I ordered last year for
the first time and have been very pleased with everything.
If I don't order again before Christmas, have a great holiday!
Marianne
Hi Stephanie,
Thank-you so much for the ornaments they came out beautiful,
my friends will be very happy. Thank-you so much for the
gift, it is beautiful. After looking at the ornaments I
realized that I don't have one for my family, so funny.
Anyways thanks again and Happy Holidays to you and your
loved ones.
Franca
Stephanie, I got my order -- it's perfect. Thank you so
much for your
prompt handling. And a special thank you for the "bobble
head" Santa...each
time I look at him I will smile and think of your kind gesture.
Thanks
again, and I hope you have a successful holiday business-wise,
but more
importantly, a wonderful, peaceful, happy, healthy holiday
personally.
Thanks, again, Kate C
Stephanie,
The ornaments arrived yesterday. They are adorable and I
am thrilled. Thanks so much for your personal attention.
I'll keep your website for next year when the babies are
here!
Thanks again. Cathie C
Beautiful artwork. These ornaments will be treasured for
years to come!Thank You,
Lisa ~ Macon, Georgia
. I want you to know that the ornaments are absolutely PERFECT!
I love the writing style for the names, and the ornaments
are so very nice. Please continue to keep me on your mailing
list. I will return.
Keep up the good work, and may you have a happy and blessed
holiday season!
Sincerely,
Becky B
Thank you so much!!!!!!! The ornaments are absolutely beautiful
and I appreciate the refund on the shipping. It was a nice
holiday surprise.
Janine M
We Love our daughters first Christmas ornament! It turned
out even better then the picture online. Thank you! Melissa
C.
Thanks so much - this is my second year ordering from you
guys and I love the products you guys make and dealing with
you is always pleasant.
thanks Erin
I just wanted to write an e-mail to you guys for the awesome
job you did on the ornament for my fiancee!!! It is very
well done and I really appreciate! Great Job! Have a merry
christmas.
-Neil Kaptein
Hi..
I just received my personalized ornament and I wanted you
to know I am extremely pleased! I absolutely love it!! I
know where I'll be getting all my personalized ornaments
from now on. Thank you so much for the awesome product and
excellent service! Happy Holidays! Lisa Cole
I just had to email you and tell you how adorable my ornaments
are!!!! Thank you so much! They are perfect and arrived
in perfect condtion! Thank you! It was a pleasure ordering
from you! Jennifer
Thank you so much!! The ornaments are perfect. I love them
all. Thank you
so much for your outstanding customer service and speedy
personalization and
shipment, I really appreciate you going above and beyond.
Thank you as well
for the gift. I look forward to more of your products in
the future.
Happy holidays and thank you so much again.
Joy C
I was amazed to see that the two ornaments were received
yesterday! I could not be happier as my son and his family
are planning on coming home this Friday for "our"
Chiritmas celebration together and one of the ornaments
are for him and his.
What a wonderful surprise! In the future I will re order
from you whenever the need arises as the ornaments are perfect
in every way.
Thank you!
Carol G
Thank you so much!! I received my ornaments today and really
love them. Also thank you for sending back the shipping
on the second one. I am very impressed with your company
and will be ordering all my ornament from you in the future
and tell others about your company.
Thank you again
Mary (Pat) S
2) Our orders go out quickly!
I have placed two orders with you in the past 2 weeks,
products arrived perfectly and quality was excellent, never
before have I received items that fast and they are beautifully
done. I will be sure to use you again and pass the word
along to friends and family who are looking for items also.
Thank you have a good holiday season.
Bessie S
I received my order today - Wow such fast service. I ordered
on Monday and
had the ornaments by Thursday. I am very pleased with my
purchase. I have
been buying bread dough ornaments for my grandchildren for
seven years and
have been buying them locally until this year when I couldn't
find a source.
Needless to say, I will be ordering from you again next
year.
Thanks.
Karen G
I just wanted to thank you for the darling ornament. Your
shipping was lightning fast and the ornament was perfect.
Happy New Year,
Melinda R
Thank you, thank you, thank you. I received my order yesterday
afternoon and was very excited to see that all of the ornaments
I had ordered were enclosed. Your company is over whelming
in customer service and responded as if I had shopped in
person. I will definitely be booking your site as a favorite
for future gift needs.
Sincerely, Annette M.
Thank you! This is my second order in the past week and
I have to say that I am very impressed with how quickly
you get things done! My first order was a gift for a friend
and she received it quickly and absolutely loved it! I saw
a picture of it today and just had to come back and order
two for myself! I will definitely recommend your site to
friends and family and will continue to shop on your site
as well!
Thanks again!
Gina M
Hi there
I just wanted to say that I received my order today and
the 2 ornaments I ordered were amazing.
I love the bright colors, the detail, and well everything
about them.
I also wanted to thank you for the great customer service
you provide and the quick shipping as well.
I hung the ornament for my son the second I opened it. Thank
you for making such a unique 'Baby's first Christmas' ornament
that I couldn't have found anywhere else! The second ornament
is a gift that I can hardly wait for my brother & his
family to open.
Thank you again for everything and we'll be ordering from
you next Christmas too.
Sincerely,
Tiffany O (and baby Jackson too)
Merry Christmas & a safe and happy holiday season!
I was delighted with the engagement ornament that I ordered
and very impressed with your quick service! Nancy W
WOW!! That was FAST! Thanks so much Stephanie!!
Happy Holidays!!! Donna Y.
3) Our prices are reasonable... shipping
too!
You know, Stephanie, I often don’t order from some
companies when the shipping is too high. So when I get a
bargain, like from you, I order more items. I wasn’t
going to order all those ornaments, but after seeing the
low cost of shipping, I figured, what the heck, I got a
good deal—the price of each ornament plus shipping.
I ordered from you last year too and was very pleasantly
surprised at how nice they were, so I ordered again and
will again for next year.
I’ve been giving my children ornaments each year after
they marry, started giving to the grandchildren and now
gr8grandchildren and my oldest daughter has 34 ornaments,
my oldest granddaughter has 27, and my oldest gr8grandaughter
has 7. It was a tradition started long ago and now I can’t
stop. And the grandchildren marry and more tradition goes
on. So you see, it means a lot to me to get ornaments at
a reasonable price plus low cost shipping. And I also have
to like them.
Merry Christmas, Stephanie,
marge
Thanks! I will definitely be shopping with you again in
the future. You are not only reasonably priced but so efficient
and great to work with! Thanks again and have a great holiday!
Linda
4) Great Customer service takes care of
problems! See what our customers say –
I really appreciate you taking care of this; because of
you excellent customer service I am saving your website
to order all my future keepsake gifts from your company.
Johanna S.
Hi there,
That's fine - I totally understand! I've ordered from Calliope
6 or 7 times now, and everything has always been of superior
quality. And the customer service is great!
The order information is below. Let me know if you need
anything else from me.
Thank you,
Amanda
Thank you for the response. Things like this happen. I would
like another if possible.
Thanks,
Guy
I thought I would write back to tell you how much I did
appreciate Will's help. He wrote me an e-mail very quickly
after I sent a worried sounding one and within an hour had
called as well. I have purchased quite a few ornaments online
lately and am extremely impressed with how concerned he
was about my purchase. I will make sure to become a frequent
customer with your company thanks to your great customer
service.
Thank you again! Christina S.
Merrry Christmas! I've been shopping with you for several
years now, so I'll be back again you can be sure. Keep up
the great work!
Rachel O.
Great thank you so much, and thank you Will for your help
as well! Hope you all have a very Merry Christmas! Marby
I just wanted to let you know I rec'd my corrected ornament
today and I appreciate your speedy shipment and great customer
service. I will be returning again and telling others about
your site.
Thanks, Amanda S.
Hi Will,
I typed in the tracking number you provided in your e-mail
into the usps.com tracking system and it says "Your
item was delivered at 3:08 PM on December 15, 2008 in MIDLAND,
MI 48642" I then called my mom to check and she said
it was the first of my packages to be delivered. So I guess
the progress was just never updated the way it should have
and I have nothing to worry about! Thank you for doing such
a wonderful job to ensure that my order was taken care of
correctly.
Have a Merry Christmas and thank you again!
Christina
Thank you Stephanie! The mailman just knocked on the door
with the ornament. It is beautiful!
I appreciate you sending a replacement. I have no idea where
the original one disappeared to!
I just wanted to let you know that I received it. Thanks
and have a Merry Christmas!
Hi Stephanie! Sorry, I should have included more information
in my email since the order is under my married name. Below
are all the details from the order. That is very nice of
you to replace the lost ornaments! I ordered a couple ornaments
from you last year and can't wait to add to my collection!
Your ornaments are great! Dana
I just wasn't sure about the whole order process
Thank you very much for your help and speedy response
I look forward to receiving the ornaments
Thanks
Emma
Stephanie,
Thank you so much for the follow up and for letting me know
that you did receive the box back - I was really worried
that it was lost in never never land.
Congratulations on the engagement of your daughter - what
an exciting time for the entire family. I cannot believe
everything you had to do in 24 hours - amazing considering
you probably hadn't had a day off in months.
Best wishes for a safe and happy new year and thank you
for everything. You are the best!
Kelly
Hi Stephanie. Thank you for researching it. Yea i have no
idea why i did that! I actually placed an order yesterday
because i wanted to get an ornament for my daughter's god
mom for christmas (i really do love your ornaments!) and
added a new Reindeer ornament to it to so no worries. Thank
you for getting back to me so quickly, i really appreciate
it.
Jessica
This is a very meaningful year and thought it went out wrong.
THANK YOU
SO MUCH! 2008 is PERFECT.
Happiest of holidays to you and the staff and will be your
customer in
the future.
Dolores
Dear Stephanie -
Thanks so much for your efforts, I really do appreciate
it. I worked on the damaged ornament to make it presentable
so I have something to give the family before they leave.
I touched up the face with a black Sharpie and made a hanging
loop from a thin piece of copper wire. I inserted it into
the open slit from the original hanger and used a ton of
Gorilla Glue to hold it in place. I can't do anything about
the other issues but I'm sure they will appreciate it and
I will give them the replacement when they return.
I love your ornaments, this is the third year I have given
them as presents and everyone loves them. I never have time
to put up my own tree, maybe next year.
Have a fantastic holiday.
Michele
Hi Stephanie,
Thank you for your fast response to my email! I have been
meaning to respond for a while and then I got your check
in the mail last night, which prompted me to write. I appreciate
the refund and, more importantly, your concern for your
customers. I understand that mistakes are bound to happen
and it sounds like that is what may have happened with my
order. I am glad you have taken my concerns seriously and
it is nice to have clarification from you. Thank you for
such great customer service and I look forward to doing
business with you again!
Sincerely,
Sarah H.
Thanks for your fast response. My order # is: 7251. I appreciate
your help. No worries if it doesn't come by Friday; I'll
just explain. On ones perfect, it's totally understandable.
Thanks again and I'll be sure to forward your site to all
my friends receiving the ornademts. The fact that your customer
service is so personalized is awesome!
Happy Holidays! Jamie P.
Stephanie,
I have found it! It is at the post office! I should have
known, the mail in Chicago is terrible! Thank you so much
for your help. I am picking up my package after work today!
Can't wait to see the ornaments!!
Thanks again,
Kelsie G.
It's ok! I figured that's probably what happened!! Can
you please send it to my home address this time? I didn't
realize that when I sent it to my husband's work that there
was a chance someone else would open it!! Thankfully he
intercepted it ... but I was hoping to change the shipping
since it's going out today!! Thank you so much. We absolutely
love the one we received!! And it arrived super fast!! Thank
you again and I look forward to receiving the other two!
Rachel
Thanks Stephanie, I now realize what you mean by your system
didn't take the apostrophe that I typed in my order to you.
Thanks for catching that and adding it on the ornament and
the full date of our wedding day. Rosie ;o)
Thank you so much. I really appreciate your prompt response
and great
customer service.
Thanks,
Sara Paone
Thanks so much! You saved me from a potentially embarrassing
Christmas present :) Laurie A.
"Laughter is sunshine; it chases winter from the human
face" Victor Hugo
I received the replacement ornament today. Thank you so
much. Your customer
service is excellent.
Mary
Thanks so much for your help, means alot, we had two ornaments
broken by our three year
old at christmas, the important ones!
THANKS AGAIN
GILLIAN S.
5) Some nice Christmas comments!
SOOOO good to hear from you. I just had a ball ordering
the ornaments this year. Can’t believe we are now
up to almost 30 people that count on getting one. And we
had 2 babies and a wedding this year so it keeps on growing!!!
I still remember how I first found you at Nordstrom and
I think that was over 25 years ago!!! You were so sweet
to fax your pages to the gift department so we could pick
them out. How computers have changed everything. The website
looks terrific. Tell Will he did a great job with the pictures.
I SOOO hope he will continue the business. You guys are
just THE BEST!!!
Our son is a senior this year. Just completed all his college
applications (what an intense nightmare). He’s 6’8”
so his whole life is basketball. His team was rated third
in the state just prior to the season staring so there’s
a lot of excitement and a lot of expectations.
It’s always a joy to connect with you each year.
I consider myself your biggest cheerleader!!! We wish you
and your family a wonderful Christmas. Thanks for the lovely
work you do.
Janice
Stephanie
The ornaments are just adorable -- I love them both. I'm
so sorry that the
six for my friends and I didn't work out for us, but I am
so appreciative of
your honesty and commitment to providing a high quality
product that you
notified me immediately when you were less than pleased
with the selection
that you had available.
I will definitely get in touch with you next year ... much
earlier ... to
order my ornaments. I've been giving my niece and nephew
an ornament for
the past 25 years ... and am always trying to find a theme
that fits with
their past years' accomplishment. This year, I just started
the tradition
with my girlfriends (the 6 of us), so I am planning on keeping
this
tradition going also.
Do you make your own ornaments? If so, I'd love to talk
to you about the
theme's for my friends/niece/nephew -- if so, perhaps we
could get this
planned early in the year Let me know if that could potentially
work out.
As for returning the check, I was totally caught off guard.
It was totally
unexpected, and certainly not necessary -- I love the 2
ornaments that I
received so much -- I feel like I'm stealing!!! It was very
generous of
you. Thank you.
I wish you and your family a very happy holiday season
-- let me know your
thoughts about your ability to "tailor" an ornament
to fit the 3-4 theme(s)
understanding there is an associated cost for the design
work, etc.
Looking forward to your response -- and again, Thank You.
Happy Holidays,
Kathi
We usually have themes with our family trips every three
years. This year
we are each hosting a holiday and my family has Christmas
in Cape Cod.
These will be keepsakes that each family can take home.
Your prices are
great and the ornament quality looks great as well. Good
luck with your
website. I look forward to receiving the ornaments.
Allison W.
Stephanie,
The wedding went very well, thank you. The ornaments were
a big hit, everyone loved them. Thank you so much for all
of your hard work, we really appreciate it. You helped make
the wedding one that everyone will remember.
Andrea
Dear Stephanie, Thank you for letting me know about the
problem... It's really not all that important which other
one we choose, I would just like the brown hair. I think
I'll go with that new angel -the dough one holding the wreath,
(brunette, of course) -sounds pretty! Thanks so much! My
girls are going to love them! I will definitely keep you
in mind for years to come. Every year I try to give both
my parents and my inlaws ornaments from my kids, but it's
hard to find, because I need one of them to be to both Grandma
and Papa, and the other set I need separate. You are a great
find!
Thanks!
Bethany
I just did an internet search (don't remember if it was
yahoo or google) for pregnancy or expecting ornaments. There's
not many out there and yours is by far the cutest one! I
try to get one new ornament each year to represent our year
and this was perfect! Thanks again!
Mary
Our new ornament arrived today safely. Thank you very much.
We are excited
to present it at Christmas in anticipation of our baby granddaughter
in
February--to be born to our baby, aged 30!! It will happen
for you.
Karen
Thank you so much!
Dear Stephanie,
Well the Christmas rush is over and we are now into the
quiet
January. We had so much snow this year, it made for a beautiful
Christmas. It was also very cold so we did a lot of staying
home and
playing games. That was nice too.
The Tree ornaments were a success. Sentimental and meaningful
was
what I was going for and with your help, it worked! If the
ornaments
vary and change throughout the years, I will definitely
be buying
more. I was very happy with the quality. Sturdy little buggers.
I
have bought other homemade ornaments and they were not as
solid as
yours. I was impressed. Thank you so much for being a part
of our
Christmas and I hope you are doing well in one of my favourite
cities
around.
Tiffany
We received the ornament and we loved it! It was exactly
what I wanted. My son had surgery in San Francisco this
year and that ornament was perfect. Thank you.
Happy Holidays!
Scotia B
I sent my son, his wife and new baby the Charismas ornament
I ordered from your web site. They just LOVE it. My son’s
words “Something we will keep for ever!”
Thank you,
Lois
Hello,
I received an e-mail about your New Years Sale, but it doesn't
say how long the sale will last. When will it end, or has
it already? I didn't see the discounted prices on the web
site, even on the day I received the e-mail.
Anyway, I will tell you your ornaments were particularly
appreciated this year. I ordered one for my grandson's first
Christmas, which his parents loved. But especially appreciated
was the two-snowperson "Just Married" ornament
I ordered for my daughter and her new wife with their names
on it. Her wife had been looking for a first Christmas ornament
for them this year, and had been discouraged because they
always depicted a bride and a groom. Thanks for having so
many choices for same-sex couples!
Another that was really appreciated I had made for my son
and his new love, who moved in together this year with a
total of 5 children, his and hers. You were able to put
all 7 names on a cute snowman ornament that read "First
Christmas Together." This is the e-mail I got when
they received the ornament: "I wanted to thank you
for the lovely ornament. I was hoping to find something
to celebrate the season for all of us and you captured exactly
what I had in mind."
I was amazed with the fast shipping and nice lettering on
the ornaments - I've been a customer for years and will
continue to be! Thank you!
Please let me know if the sale is over, or when it ends.
Thanks again!
Julie B
Stephanie,
I just wanted to drop you a quick email to let you know
how wonderfully delighted I am with the personalized ornaments
(cruise ship)
We just received from you.
We're going on a cruise in February and it's a surprise
for our tablemates (they don't know we're going) to be presented
on the last night of the cruise.
I'm also a cruise agent and I'm certain you'll be hearing
from me again, because these will make the perfect gifts
for my clients.
Have a great New Year and again, many thanks for the wonderful
customer service and quick shipping.
Kim L
Oh Stephanie! They LOVED the ornaments! What a great gift
idea that I will
surely keep in mind for another special occasion.
Thanks so very much for your hard work and impressive follow
up.
Kim L, ACC
Dare To Dream Cruises
I received the ornament today. It is so cute and just what
I wanted. My daughter is in the Navy stationed in Okinawa.
She and her boyfriend have been seeing each other for one
year so I thought she would enjoy having something to commemorate
the occasion. Thank you for shipping it so quickly.
Lynne Froelich
Came yesterday and they are beautiful. My husband really
liked them, too. Of course, what do you expect from a Grandpa
with two new granddaughters in one year - grandbabies #
8 & 9. We only have two sons. One has 8 children and
no, they are not Catholic or Mormon. They just wanted a
lot of kids. I thought you might like to see a picture of
who you created something for, since I did this for our
Christmas card. Margaret
Hi Stephanie,
Thank you so much!
I really wanted to get my partner a "our first Christmas"
ornament this year as a gift, and am so happy that I found
your website. Coincidentally, my partner and I received
your "1st house Christmas ornament" as a gift
last year, and loved it. So when I came upon your site today,
I knew I struck gold!
Christmas is only a week away and I ordered the ornament
only about 6 hours ago, so I'm THRILLED to have learned
that the ornament has already shipped. That's amazing! You
can't get a customized gift and expect it to ship the same
day!! I was even plotting telling my partner Christmas morning,
"Now I ordered you something else, but it hasn't come
in yet." But now I don't have too!!
Thank you so much! I already know that she'll love it,
and that it will become a lifetime memory that we'll pull
out of the box for years to come!"
Thanks again,
Haley
Hi,
My brother got the bears ornament in Barcelona. He loved
it!
Sounds great! Thanks for getting back to me so quickly,
and processing the order so fast. Emily P.
Hi, I just placed an order but I was also wanting to get
a special one but couldn't find it listed. Do you ever do
Hannukah things? If so, where would I find that on your
list? Thanks a lot! We love your ornaments. You're so gifted
and my mom treasures her that I bought at Nordstrom in Seattle
YEARS ago! I now have stage IV breast to bone cancer and
I am so glad I took the time to do that particular ornament
that one year. We're sorry they don't have them at Nordstrom
anymore. It was just this year that my mom looked on the
back of the ornament and told me the name of your business
so I could order more. Again, thanks so much.
Merry Christmas!
Katherine Johanson
Seattle,WA
Hi, I've been buying from you at Gump's in SF since the
early 90's. I can't get to SF this year so I was so excited
to find your website. Thanks for filling my order. It keeps
the family ornament tradition alive.
Thanks, Stephanie,
We buy an ornament for our family members every year and
are never disappointed.
Shauna
Thank you again. I am so lucky to have found you. This
is my 20th year(I think) of doing these ornaments for my
family and friends. In the old days there were Christmas
fairs and craft shows everywhere and I always got them there,
but alas, the world is big now. :( Your ornaments still
feel homemade and every year around October my friends and
family start hinting that they are there favorite gift each
year.
Thank you for helping us keep a little "old world"
holiday tradition.
Have wonderful holidays and be safe.
Michelle N
Thank you so much for the adorable Santa bobble head and
super fast shipping! You truly have made me a loyal customer!
Your designs are more beautiful each year and your customer
service is impeccable!
Sincerely,
Katie S
Wanted to let you know that I received my order last week.
AMAZING work!
Perhaps I might not want to be a distributor, however,
I AM in a church that has MANY fund raisers during each
year, do you work w/charitable organizations.
Thanks so much, I KNOW the people that get your ornaments
will be thrilled!
Kathie
Hi Stephanie!
Thank you so much! Aren't we lucky to live in such a beautiful
part
of the world?!
I'm sure I'll be placing more orders with you as lately
I've started
giving the
Our First Christmas ornaments as wedding presents. Everyone
loves them!
Have a great day!
Shellie O.
Find out more about dough
ornaments:
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